Customer Reviews

Customer Reviews

We pride ourselves on our high customer service.

But don't just take our word for it, read our customer reviews below.

Alan & Yvonne
We picked up our car today, and from the initial telephone call to the collection today, Jessica and Craig have been fantastic.
Absolutely no hard sell, always looking to see how they can help you, and even make a decent cuppa!!
After a long search we found a great car, at a very reasonable price. Part ex was handled with ease, and were all very happy with the process.
We would highly recommend and will definately use again for our car needs.
J G Cottingham
Just a testimonial, even though I didn't buy a car from you. This was no reflection on you, I simply decided to wait until next year when I have some money coming to me. I endorse the comments on your site by customers about the pleasant experience you both offered and the lack of any undue pressure. It is more than a pleasant change from the norm, and I will certainly be in touch for my once in a lifetime car next July after all the time and advice you gave me.
Robbie and Nikki
Hi Craig and Jessica,

I couldn't recommend this garage enough, its a breath of fresh air! ...

Really great couple, who don't give you any of the hard sell rubbish. Two genuinely pleasant people who seem very careful about what they buy/sell and as a result have a great selection of cars.

Having found the general search for a part exchange really stressful, coming across a lot of garages/people that put us off buying from. It was refreshing to come across you guys. You couldn't have been more helpful and made it a really easy process and had a good laugh as well.

Most importantly, I suppose, we got a fair part exchange price and a lovely new car!

Thank you so much
Anthony Pilkington
To Craig and Jess,

Just a quick note to say I recently purchased a 'Discovery 3' from yourselves and can only express my gratitude in how pleased I am with the excellent and friendly service. The car was of immaculate and showroom condition and the sales/after sales service I received from yourselves was excellent, and it was a pleasure to deal with you. I will be strongly recommended you to anybody who is looking for a new car.

Ten out of Ten !!

Thank you very much again
Ronni
I recently purchased a Mini Clubman unseen on the internet from Love Cars, I was a little pessimistic at first but needn't have worried! The car is fabulous and described very accurately and well worth the 600 miles round trip from East Sussex. The service I received from Craig was brilliant and would recommend anyone to buy a car from Love Cars.
Dave and Tina
Hi Craig and Jess,

We bought a VW touran from you last week and I have to say we're very pleased with it. The car is in lovely condition with quite a low mileage and was a very reasonable price. We needed it for towing our caravan, and it already had a tow bar so just the job! But what impressed us most was your courteous and professional attitude. There was no 'hard sell' like you get at the big outlets, just honest answers to questions and a test drive. An enjoyable experience and a stress free day!

Thanks again!
Mr Paul Battye
Dear Jessica and Craig,

I would like to express my gratitude and thanks from my daughter and I, it was her first car and a lovely Ford Ka, and you both made the purchase a pleasurable experience which was a refreshing change! It is very clear that you are passionate about your business and customer care. The whole process was seamless from the initial phone contact to negotiation, paperwork, anecdotes, collection and guidance. I would not hesitate to recommend you. Lovely car from a lovely couple. In my 25 years of purchasing vehicles this was certainly my best experience. Well done and congratulations for an excellent, professional, and most importantly friendly service
Rachael and Giles Gasper
Dear Jessica and Craig,

It's just over two weeks since we bought a beautiful Mini Park Lane from you and I wanted to let you know how thrilled we both are with the car - it puts a huge smile on my face everytime I see it out the window, and Giles and I have to be very strict as to whose turn it is to drive it!

I also wanted to thank you both for making buying the car such a positive experience. From the great attention to detail on your website, making us feel so welcome and looked after at Love Cars, taking care of the temporary insurance, the warranty and the tax, and for all of your knowledge and tips about the car, you both made buying the Mini a pleaure. And it was lovely to meet someone else who looks at Auto Trader as a hobby!

With all best wishes,
Ali and Perry
The discovery was delivered spot on time, as you said it would be.

We gave it a good wash off after the journey and went out in it for the rest of the day. I love it.

I was worried about buying a car that I had only viewed on the internet, (something I've never done before). However after communications with you and Craig, I felt confident that everything was genuine.

I had been looking for a discovery for around six months, and this was the best one I had seen, the condition, miles, and colour were exactly what I wanted!

The only downside was the distance with our hectic schedule. I have to say that your custmer service is spot on, and the clear internet pictures you take really do help.

I will be recommending you, and when I'm ready to buy again, I will be back in touch, and wouldn't hesitate in purchasing from a far again from you guys. It's refreshing to find a car sales company that isn't your typical pushy flannel type ...... so well done.

Thank you so much, Best wishes
George
I would like to thank Love Cars sales for such a great car in immaculate condition, literally still in showroom condition. I bought a 2010 TDI GT off Craig and Jessica to import back to Ireland. I found the car on autotrader and it was very well priced and it was one of the cheapest on the market for the mileage and the year.

Craig was a fantastic person to deal with and was extremely professional handling the sale from overseas. He told me word for word the condition of the car before I travelled over to view it. I arrived up after flying into Manchester on a sunday, and they offered to collect me at the train station.

It literally looked brand new. Without doubt in the future if I am to buy another car overseas I will be getting onto Love Cars Sales to see if they have the car I'm looking for!

All the Best
Sean & Ali
Hi Craig & Jessica,

Just to let you know we are completely hapy with our car & just thought we would let you know.

And thankyou both for your help & hospitality, what a lovely friendly warm reception we recieved.

Thanks again
Clive and Julie
Hi there at love cars ltd,

Just a note to say thanks for the no pressure approach in buying a car from you.

Julie and I needed an economical low tax band car. We rang you about a few cars you had, explaining our budget and requirements. I have got to say you came up trumps what a cracking little car and a good price, and what a good price I got for my old one. I must say my wife could not decide between two cars and took both cars for a test drive. We had fantastic feedback from Craig and Jessica on both cars and under no time did we feel pressured to purchase.

It was so refreshing to see such honest people after all the horror stories you hear about the motor trade.

We would definately come back again and will recommend you to all. Now happy in the Ribble Valley.
John and Pam Cope
Hi Craig and Jessica,

Just to say thanks very much for your excellent service, Pam and I appreciated your professional but friendly approach to the business. We are delighted with the van, it is in lovely condition and beautifully prepared by you.

Best Wishes
Charles Lupton
Just a quick note to say how thrilled I am with the car I purchased from you. It drives and looks exactly how you described it when I first spoke to you on the phone about it and I couldn't be happier with it.

I would also like to take this opportunity to thank you both for not only the professional way in which you conduct your business but also the fact that you both do it in such a warm and friendly manner. I wouldn't hesitate in recommending you to anyone who is thinking of changing their car. I would even go as far as to say that other car dealers would do well to aspire to the standards you have set.

Thank you both once again for making the purchase of my car such a pleasurable experience.
Solange
Service from Love Cars was efficient and caring. I had no problems what so ever with my purchase and am enjoying my Smart Car from them very much.
Toni
I should really have said a massive thank you yesterday ... but spent the whole day driving round in my gorgeous new car.

Having come from Stafford, I initially thought the whole buying a car process would have been a bit difficult. You made things so easy, told me exactly what I needed to do and bring with me (you even picked me up from the train station). Within half an hour, I had my car ... Buying a car in your home town is over rated! I had an amazing drive all the way home!!

You are both so genuine and friendly and would recommend you to anyone!

Thank you :D
Mick
I puchased a Mini from Love Cars and couldn't be happier, great service, good price, overall 'AAAAA' service.
Martin, Sarah and Maisy
Hi Craig and Jessica,

Hope all is ok, the discovery is amazing especially in this weather, really chuffed with it. Keep Safe (and warm),

All the very best
Richard, Shirley and Peter
Hi Craig & Jessica,

Just a short note to say thank you for the customer service you gave us when we bought the Rimini Red discovery 3.

From the moment we got in touch nothing was too much trouble and coming back in an evening to enable us to collect the car, that was very thoughtful of you.

Having purchased the car I then looked at the testimonials and they are all correct. It is a good experience buying a car from you and I would recommend anybody to use you. Once again many thanks to you both.

P.S we have fitted new running boards/mud flaps and tinted windows!"
John and Angi
Thank you to Craig and Jess for your friendly and professional approach. They made the normally stressful process of buying a car a pleasure. Happy to help with queries afterwards.I would recommend lovecars to anyone.

It felt like buying a car from a friend!
James and Sue
Love Cars looked after us from the moment we arrived there. We could not have asked for a better warm welcome, or customer service. they even went to the trouble to come back in the eveing to allow us to collect our new car and complete the sale, and there are very few companies who value their customer's like that. Thanks again, we will be back for our next one!!
Emily
To Craig and Jess,

Thankyou so much for my car, I love it and am thoroughly enjoying my driving experience in it. It was great seeing you again and as always you were more than happy to help.

P.S I have also named my little car Bessie.

Thanks again
Gary Wells
Having bought from Love Cars before I had no hesitation in buying a second one without even test driving it! Craig & Jess are lovely trustworthy people with a conscience and always go the extra mile to help for a hassle free transaction. Collection from the train station and fuel in the car to help get you home, now that's service with a smile! Car is absolutely spot on, drives perfect & we are more than happy with it!

Thanks again for all you've done
Cris ad Zoey
Craig and Jess,

Zoey and I wanted to let you know how much we are enjoying the land rover, big change but glad we did it.

We also wanted to say how much we enjoyed dealing with you both. It is refreshing to speak to knowledgable people who acutally care about what they are doing and look after the details that make all the difference, even sorting things out for us after the sale.

I hope things continue to go well, we will definately be back in touch next time we are looking for a change of car.

All the best
Louise
Hi Craig and Jess.

I just wanted to say thank you for the lovely way in which you looked after me today. As you know I had such a terrible experience a few weeks ago when my husband passed away suddenly. I needed a new car that was more economical to run and the mini cooper TDI that you sold to me has ticked every box. You were both very kind and understanding and that is so important to me as life is pretty difficult at the moment. I would recommend your company without hesitation, you provide a quality service, there is no pressure to buy and your integrity and professionalism is a credit to you both.

When I arrived home with our beautiful new car my children were delighted, thank you once againn for everything.
Karen and Barry
Just to say thank you for the way you dealt with us when we purchased our BEETLE, nothing was to much trouble and it all went well. We would definately recommend you to any one else who is thinking of replacing their vehicle. Once again many thanks.
Jon, Marple
I wish to start by saying I have no affiliation to Love Cars so the below is an independent review of the company and staff. I cannot praise Craig and Jess enough, from start to finish they provided outstanding service during the purchase of my vehicle. I feel it is important to mention the after-sales experience also. Having identified a minor issue after buying my car, I contacted Craig who resolved the problem swiftly and without question. I have purchased a number of vehicles over the years and his approach to helping customers is first class and above and beyond my expectations. I would not hesitate to recommend Love Cars to any prospective buyer, excellent price, excellent service and excellent communication.
Ken Nolan
Love Cars recently helped us out superbly with a particularly challenging brief - to source a classics Morris Minor.

They sourced the perfect car for us and well within the budget!!

Excellent communications and superb service from start to finish, they carried out all the necessary checks and works required before delivering the vehicle to us.

I have no hesitation in recommending Love Cars - Jessica and Craig are fantastic!
Jen and Graham
To Craig and Jessica,

Just wanted to say thanks for making our car buying experience a whole lot more pleasurable.

We found your attitude and manner a breath of fresh air. After doing the rounds with car dealers it was nice not to be given a scripted sales pitch.

We are very happy with the car and in the future we will always check if you have a car for us.

Thanks again;
Martyn and Davina
To Craig and Jessica,

Just an email to say thank you for all you've done for us when we bought our new car. The Zafira was immaculate and the kids love it, its everything we want and need. When we came to view a similar car, unfortunately it had been sold, and we were disappointed, but you both went out of your way to find us another car for the same money and within a week "Hey Presto" we had our new car!

The correspondence throughout was excellent and we can't thank you enough. A lovely couple and a pleasure doing business with you, here's to many hours of happy motoring.

Thanks again;
Julie and Ellen
Bought a Renault Clio from Lovecars and it is brilliant. I love it. It was cleaned to a high standard for when I collected it.

The whole experience of dealing with lovecars was brilliant. Both Craig and Jessica are so friendly and helpful. Not the usual sales person you get but very genuine and honest.

I will definitely be going back to lovecars in the future.

Thank you so much lovecars. You are ace.
Paul
At Love Cars I bought my sons first car. We saw the ad on the internet for a low mileage excellent condition Vauxhall Corsa, on viewing at Craig's premises this exactly what we got. When meeting people first impressions are always important and Craig comes across as a genuine honest person, so much so I have left my contact number in case Craig aquires a second hand Audi that might interest me for purchasing.

Thank you;
Wayne and Karen
Hiya Craig and Jessica,

What a lovely couple. Made buying the car so easy, and what a lovely car. Many thanks and will definitely recommend love cars to all our friends and family when they need a car.

Thanks again.
Danny, Sue & Emma
Hi Craig & Jessica,

Lovely to meet you both yesterday, thank you both for purchasing our car in such a pleasant and uncomplicated transaction. We will miss the Sportage, but it will hopefully bring the new owner as much enjoyment as it has us over the part 6 years.

We will not hesitate to recommend you to family and friends in the future and should we be in the market for a new car you will be our first port of call.
Nastashja, Alex, Dominic and Florence
Hi Craig and Jess,

Just wanted to say a massive THANK YOU! For making our experience buying a car smooth and enjoyable. I am really happy with my purchase and I've been told its good luck to name your car so I've called mine Jessy (sorry Craig lol). Well I hope to deal with you's again in the future and it was worth every mile we travelled from Teeside to get the car.
Andrew and Gareth
Hi Craig and Jessica,

Just a quick email to say how pleased my brother Gareth and I are with the Tiguan we purchased from you very recently. You helped us source the vehicle and took our old car in part exchange and made the transaction very easy. It was far easier than going to a main dealer and we won't hesitate to recommend Love Cars Ltd to anyone we know who wants a new car!

Thanks for all your help
Andrew
Hi,

Just a quick note to say what a pleasure it was dealing with lovecars, friendly service and a good deal for my rover 75, which is like driving from your favourite armchair.

Thanks
Jos and Vincent
Dear Craig and Jessica,

Just to let you know we had a good trip back home to Amsterdam and arrived back at 3.30 am. Thanks again for the good service and for the pleasant handover in your office. The car will be shipped out to the Caribbean today. Hope to do more business in the future.
MJL Russell
Craig & Jessica ,

would like to take this opportunity to thank you both for the way you conducted the transaction to purchase the Mercedes E320, I found the car to be everything and more than I was hoping for. You were both welcoming, polite and informative. After seeing the car on line I travelled a great distance (245 miles door to door, Ely Cambs to Burnley Lancs) to see the car hoping it would be as described. Jessica you made tea (a quality brew) after which Craig and myself went for a test drive, there was no rush or haste whatsoever, this makes such a pleasant change. I believe you were equally as pleased with the vehicle you took in part exchange, if only all transactions could be conducted with such pleasantries.
Many Thanks
Fiona
Hi Jess and Craig,

Just to let you know that I haven't stopped admiring my new car (or Sheila, as Jess christened it) since I got it, and I am so pleased that I came to you. You were both really friendly, helpful and not at all pushy. And you offered me cake, too. What more can you ask for !? Hopefully I'll have this car for ages, but I won't hesitate to come back to you when the time comes. I'll also be recommending you to family and friends.
Paul and Verina
Hi Craig,

Just to say thank you for all your help with our recent purchase, especially the way you handled the part exchange deal; you saved us a lot of trouble selling the 2 cars! We were both impressed with your approach, I must say it was one of the least painful experiences we have ever had, and would not hesitate to recommend Love Cars to anyone.
Jennifer
Hi Craig,

Just a quick email to say thank you for your excellent customer care, honesty and for being the nicest 'car salesman'!!! I have ever dealt with. Your help and ability to make us feel un-pressured made the experience of buying our son a car a pleasure not a dreaded chore. The Peugeot is sat happily on the drive gleaming just waiting to be driven (still selling my old car at the moment). Liam is delighted with it and I think he would happily sleep in it but he seems to conveniently be forgetting its a shared car! It drove like a "little cracker home" and hopefully it will continue to give us good service.

I would be delighted to recommend you and your business to anybody and will be in touch should we need to purchase a new car in the future.
Ruth
I bought my Fiat 500 from Love Cars. I found the family business had excellent customer service; non pushy, helpful, friendly and genuine. The couple went out of their way to give me, the customer that 'personal touch'.

I would recommend this company to anyone wanting a no nonsense car sale, minus all the bravado of usual car showrooms
Jackie Davies
Hi Craig,Just a note to say we are very pleased with the Land Rover and service we received from you - our deal was completed very smoothly and quickly and Love Cars was most helpful in all regards. I would certainly recommend you and return custom
Paul
Hi Jessica and Craig,

I am really pleased with the discovery.

It was a pleasure to purchase from you. Your industry is plagued with negativity but at no time did I feel pressured and I really did appreciate Craig's manner and the fact that everything was transparent.

He was more than happy for me to spend time going over the car, offering to put it up on the ramps at the garage you use, and also for me to speak to the previous owner.

This is refreshing and I know this approach will bring you my repeat business when I am next in the market for a second hand vehicle.

I will also not hesitate to recommend you to anyone who may ask if I know of a good place to buy a second hand car.
Louise and Neil
Part exchanged my car at Love Cars a few weeks ago for a beautiful Peugeot 207 CC convertible, just in time for the summer!!

It was a pleasure to meet Craig and deal with someone so honest and reliable. I had tried numerous car sales rooms before Craig's and it was a pleasant surprise to actually feel like a valued customer.

I would advise anybody to go to Love Cars and purchase a car from Craig as he is honest as the day is long!! I even left a CD in my other car and he posted it out to me,how nice!

Thank you Craig, I will certainly be coming to see you again in the future. Hope you and your family are well.
Iain
Dear Jessica and Craig,

I thought I would just let you know that I am very pleased with the Meriva. I was also very happy with the way Craig treated me as a customer. He made the transaction very straight forward, and at no time did i feel under any pressure to agree to the sale.

He gave me a realistic opportunity to offer a fair price for the vehicle and we soon agreed a price that we were both happy with.

The paperwork was easy and the week's free insurance made life very easy for me to take prompt ownership.

At all times I was dealt with in a professional and friendly manner, and felt that my custom was genuinely important to Love Cars.

Thank you. I would certainly recommend you to anyone.
Jo
Just wanted to say a big thank you for an easy transaction, was nice to meet you and although my lad isn't going to see his car until Friday, I know he is going to love it ..... Thank you.
Kim
Hi Jessica and Craig,

Thank you for your email.

Yes, i am enjoying driving the Focus.

If any of my family or friends are looking to buy a used car in the future I will recommend you.
Ana
Craig was thorough, efficient, personable and accommodating. I cannot fault the service provided. The car was reasonably priced and Craig ensured that I was satisfied that everything was in good working order, including taking the car to BMW, prior to sale being concluded. I will not hesitate in contacting Craig to source my next car. Highly recommended.
Vicky Barlow
When purchasing my car from "Love Cars Ltd" - I found the service excellent in honesty and value for money. Craig helped in every way he could to make it an easy transaction regarding payment and paperwork. I would recommend Love Cars ltd to my friends and family and will certainly be returning when it's time to change my car.

Pleasure to do business with.
Julie and Paul
Hi, Craig, Just want to say that we are delighted with our car, and would like to thank you for the top class service we received, we would not buy from anywhere else from now on, fantastic,
Baz
Hi Craig,

couldn't have done much more to help. Excellent from start to finish.Thanks very much, Scott"
Location: Wirral

Vehicle Purchased: CORSA 1.4 5 Dr SXI 2007 PLATE"Hi Craig trust you are well. No problems with the car, the wife loves it, why go to an Audi dealership when you can buy from a dealer with better manners and concern for the customer, need I say more, will be back to you in 3 yrs if not before, it was a pleasure to do a deal with you.

THANKYOU
Joel and Beryl
Hi Craig,

Me and my mum were very impressed with the quality of the car and your great service. It is a breath of fresh air to deal with someone who is as genuine and honest as yourself. Will look to do business with you again if in need of a car.

Will also be strongly recommending you to my family and friends.

A big thanks and good luck with your business for the future.
Chris
I recently purchased a Ford Mondeo from Craig at Lovecarsltd.com.

I was extremely impressed with Craig's honesty and sincerity, answering all questions in a sincere manner.

I managed to test drive the car and check its history without any difficulty and was not subjected to a lot of the usual patronising rhetoric often encountered when talking to car sales people.

I made the purchase without any problems and am now driving around in very nice Ghia X Mondeo.
Alan
Hi Craig,

Just a short note to let you know that Rachael has not stopped smiling since we bought the fiesta last week. The colour, condition and milage exceeded what we thought we could buy with the budget that we had. As the older "advisor" to Rachael I would like to express my thanks for the friendly reception (and coffee), the professional service and for agreeing to increase the "trade in" price for the Corsa. I am sure that I will be buying from Love Cars again
Kez
Hi Craig,

The skoda is going brilliant! Was really pleased with the transaction and felt I was in good hands even though I never even met you or viewed the car, its exactly as described with no upsetting surprises. The only down side is i never got to shake your hand.

Thanks again mate
Ron
Hi Craig,

Thank you again for the splendid way you conducted the part exchange of my old van and the purchase of the LDV van. You could have not been more helpful.
Kevin Eastham
With just one phone call Craig, at love cars Ltd, provided us with a one stop shop for all our commercial vehicle requirements. Craig was given a very specific brief to source which he delivered on brief and on time, at a good price. As an added bonus he even arranged for the sale of our surplus vehicles, quickly and efficiently. He will be the first person we contact in future for all our vehicle requirements.
Mr & Mrs Patel
Hi Craig & Jessica,

In the three weeks or so since we bought the BMW, we have covered almost 200 trouble free miles. We are absolutely delighted with the car so thank you for being so helpful, courteous, open and honest, and finally in ensuring a smooth transaction.

This was our first experience of dealing with your company and we would have no hesitation in reverting to you when the time comes to change the BMW or to recommend your services to others.

Good Luck in your business and hope to purchase again from you soon.
Julie, Paul and Francesca
Hi Craig,

Just a few lines to say how happy Francesca is with her new car.

Thanks for begin honest and making everything nice and simple with viewing and buying the car.

If we are after another car we'll definitely be checking your stock.
Andy Henderson
Hi Craig,

Just wanted to say how pleased I am with my Audi A3 and to say thank you for the great friendly service you provided, how you went out of your way to answer any questions I had and offered to give me advice about my car that I may need in the future.

Will definitely be coming back if I decide to change my car a few years.
Elaine Kruse FRSA MBE
Love cars where incredibly helpful in getting a small affordable car for my niece, they found a good car in budget. But it was the personal service that set them apart, nothing was too much trouble, right down to taxing and washing the car, to taking time to show how the different things on the car worked. We will certainly be back in the future to Love Cars, and cannot recommend them enough
Kevin Eastham - CMJ Barfitters and Contract Furnishers Ltd
Following a car accident and finding out my car was a write off, I needed a car for business pretty quickly. My business has dealt with Love cars in the past for both commercial vehicles and personal vehicles, and so I had no hesitation in calling Craig to ask for some much needed help! Not only did you give me sound advice regarding the accident, you also sourced my ideal car within a short space of time under budget. Thanks for all your help, you really took a lot of stress off my shoulders, I will be back to deal with Love Cars again, and will be avoiding big wagons on the motorway!